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What missed calls cost your shop

Put in the calls you miss in a week and your average ticket. See the work that goes to another locksmith each month and each year.

Your numbers

Example numbers. Swap in your own. Your phone's call log shows how many calls you missed last week.

Rang out, went to voicemail or hung up.

$

Your average ticket, trip fee included.

%

Of the calls you answer today, the share that turn into a job.

%

Someone locked out rarely waits for a call back.

What missed calls cost you

Lost each month

$2,730

About 18 jobs

Lost each year

$32,760

About 218 jobs

Lost work by week, month and year
PeriodJobs lostMoney lost
A week4.2$630
A month18$2,730
A year218$32,760

Compared with our price

Our cheapest plan, LockCommand Solo, is $149.99 a month with 200 AI receptionist minutes included. Minutes past that cost extra.

Missed calls cost more than the plan by

$2,580

Each month, at your numbers

Jobs a month that pay for the plan

1

At $150 a job

The AI receptionist answers on your own local number, day and night, quotes from your price book and books the job.

Answer every call with LockCommand

How to use it

A missed call hurts a locksmith more than most trades. Someone locked out of a car at 11 PM wants a locksmith on the way now, so when your phone rings out they call the next shop on the list. This calculator turns your own numbers into money, so you can decide what answering every call is worth to you.

How to use it

  1. Count the calls you missed last week. Your phone's call log shows them. Include calls that went to voicemail and callers who hung up.
  2. Enter your average job price. Take last month's revenue and divide it by the number of jobs.
  3. Enter the share of answered calls that turn into a job today. If 6 of every 10 calls you answer become a job, enter 60%.
  4. Enter the share of those callers who would call someone else rather than wait. For lockouts this is usually high. For a rekey next week it may be low.

How it works it out

Jobs lost each week = calls missed × share who would have booked × share who call someone else. Money lost = jobs lost × average job price. A month is 52 weeks divided by 12, or about 4.33 weeks, and a year is 52 weeks.

A worked example

You miss 10 calls a week, 60% of callers usually book, 70% of those would call another shop, and your average ticket is $150. That is 10 × 0.6 × 0.7 = 4.2 jobs a week, or $630 a week. Over a year that is $32,760, or $2,730 a month.

Comparing it with LockCommand

The second box compares a month of lost work with our cheapest plan. That is our own price, $149.99 a month for Solo with 200 AI receptionist minutes, and it comes straight from our pricing page. Busy shops can use more minutes than that, so check the per-minute prices there too. The comparison is only as good as your numbers, so use a normal week.

Ways to miss fewer calls

  • Forward your line to a second phone or a person while you're on a job or driving.
  • Send a text back to every missed caller, so at least some wait for you.
  • Use an answering service or an AI receptionist for nights and weekends. Our answering service guide compares the options and what each one misses.

Questions

Where do I find how many calls I miss?
Your phone's recent calls list shows missed calls with the time. Your carrier's online account or your business phone app usually has a longer history. Count a normal week, not a holiday week.
Why does the calculator ask two percentages?
Not every missed caller was going to book, and not every one who would have booked goes elsewhere. Some leave a voicemail or call back. Only callers who would have booked and then called another locksmith are lost work.
Is there an industry number for missed calls I can use?
We haven't found a public study of locksmith calls we trust, so the calculator doesn't assume one. Your own call log is a better number than any average.
What does LockCommand cost compared with this?
Our cheapest plan, Solo, is $149.99 a month with 200 AI receptionist minutes included. Minutes past that are charged per minute. The pricing page has the full list.
Should I count after-hours calls?
Yes, if you would take the job. Night lockouts are often the calls that go to voicemail, and they're also the callers least likely to wait for a call back.

More for your shop

Let LockCommand do this on every job

The AI receptionist quotes from your price book, books the job and texts the customer. Create your account and set up your shop in a few minutes.

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