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Ring to paid in one app

From the first ring to the paid receipt

What happens on every call, in order, and the eight steps a shop goes through to get set up.
Get early accessHow setup works
Job #1048
Paid · 20 min
  1. Answered9:38 pm
  2. Quoted9:39 pm
  3. Tech sent9:40 pm
  4. Texted9:41 pm
  5. ID checked9:52 pm
  6. Paid9:58 pm

Quoted $85–$125

Tech Mike R., 8 min away

Paid $110.00 · our fee $0.00

Ten steps, most of them without you

You can step in at any point: pick up the transfer, assign the job yourself, or edit the invoice before it goes.

  1. 01 · AI receptionist

    The phone rings

    A customer calls your LockCommand number, or your business line forwarded to it. The AI answers with your greeting and a short recording notice, in English or Spanish.

  2. 02 · AI receptionist

    The AI gets the details

    Name, callback number, what's locked or broken, the address, and for car jobs the year, make, model and color. It asks whether it's an emergency, and reminds the caller to have ID and proof ready.

  3. 03 · Your price book

    It quotes from your price book

    The range you set for that job, plus your after-hours surcharge at night. The tech confirms the final price on site.

  4. 04 · AI receptionist

    The job is booked

    The job and the customer are created while the caller is on the line. A caller who wants a person is transferred to your cell.

  5. 05 · You or AI dispatch

    A tech gets the job

    On the Solo plan it's yours. In a dispatch shop, a dispatcher assigns it, or AI dispatch suggests, offers or assigns the closest qualified tech by live drive time.

  6. 06 · Automatic texts

    The customer is kept in the loop

    A text when a tech is assigned, with the arrival time, and another when the tech is on the way.

  7. 07 · The tech

    ID and proof on site

    The tech photographs the ID and proof of ownership, the customer signs on the phone, and the time and place are saved with the job.

  8. 08 · The tech

    Invoice by text

    The invoice goes out by text with a pay link, starting from the job with your tax rate.

  9. 09 · Your accounts

    Paid into your own account

    Card payments go to your own Stripe, Square or PayPal; pay links open your Venmo, Cash App, Zelle or PayPal.me. A receipt goes out by text, and a review request two hours later.

  10. 10 · The office

    Books and notes

    The invoice and payment copy to QuickBooks Online if you've connected it. Every call keeps its recording, transcript and AI notes, so you know what happened while you were working.

Getting your shop ready

Everything is done in the app. The price book takes longest; the price book guide helps.

  1. Create your shop

    Sign up with your email, start a new shop and choose Solo or Dispatch. Add your business phone; your new numbers use its area code when one is free.

  2. Start your plan

    The AI receptionist needs an active plan. Plans are monthly and include AI minutes.

  3. Edit your price book

    You start with eight common locksmith jobs. Set the low and high price for each, add the after-hours surcharge, and add the jobs you do that aren't there.

  4. Greeting, hours and languages

    Write the greeting callers hear, your hours and service area. Pick English, Spanish or both, the AI brain, and the cell number for transfers.

  5. Turn on the AI, forward your line

    Turning on the AI receptionist gets you a local number straight away. Forward your business line to it (on most US carriers, *72), forward only when you're busy or don't answer, or put the new number on your ads.

  6. Turn on texts

    Get your texting number and switch on automatic texts. Add your Google review link and license number in Shop details.

  7. Invite your team

    Send each person an invite code and give them a role. Techs install the app and go on shift. Dispatch shops pick a dispatch mode.

  8. Connect payments

    Set up Stripe or connect Square, and add your PayPal.me, Venmo, Cash App and Zelle details. Connect QuickBooks Online if you use it.

Plans from $149.99 a month

AI minutes are included in every plan. After that, from $0.16 a minute from your wallet, depending on the AI brain. No fee on your payments.
See pricingEvery feature

Setup questions

Do I have to move my phone number?
No. You keep your number and forward it to the LockCommand number, all the time or only when you're busy or don't answer. You can stop forwarding whenever you like.
Can I try the AI before I forward my real line?
Yes. Once the AI receptionist is on, you have a working local number. Call it yourself, ask for a quote, and check the booked job and the notes in the app.
What do my techs need?
The LockCommand app on their phone, signed in with the invite code you send them, and location allowed while they're on shift. Location isn't shared when they're off shift.
How do I get started?
LockCommand is in early access. Email us for an invite while the Google Play listing gets ready.

Keep reading

Let the AI pick up.
You pick the lock.

LockCommand is opening to locksmiths now. Email us and we'll get your shop set up.

Get early accessSee pricing