Everything between
the ring and the receipt
How a job moves through it
01
Answer
Every call picked up, quoted from your book and booked.
- Every call answered, even at 2 a.m.Your own business number with an AI receptionist that sounds like your shop. It quotes from your price book, books the job and texts the caller.
- Customers always know what's happening.Automatic texts from your shop's number at the right moments, and a text thread on every job.
02
Send
The closest qualified tech, by live drive time.
03
Get paid
Into your own accounts, before you leave the curb.
04
Keep records
Proof on every job, books that match.
- Proof of ownership before you open the door.Record the customer's ID, proof of ownership and a signature on every job, with the time and place saved.
- Your office, your accountant, your rules.Roles for owners, admins, dispatchers, techs and accountants. Reports, CSV exports and QuickBooks Online sync.
AI receptionist
Every call answered, even at 2 a.m.
- Answers in English, Spanish or both, with your greeting
- Quotes only the price ranges you set, plus your after-hours surcharge
- Asks for the name, callback number, address, and the car's year, make and model
- Books the job and creates the customer for you
- Car lockout$75 to $110+$30
- House lockout$95 to $140+$40
- Rekey, per cylinder$25 to $40+$15
- Car key, programmed$180 to $320+$40
- Lock change$90 to $160+$40
- Business lockout$120 to $175+$50
After hours, shop time
- Before 8 a.m.
- From 6 p.m.
- All day Sunday
A job that isn't in the book
“The technician will give you a price on arrival.”
Dispatch
The closest tech, by real drive time.
- Live map of techs on shift and open jobs
- Manual or AI dispatch: you choose per shop
- AI levels: suggest the best tech, send offers, or assign instantly
- Offers on the tech's phone with a countdown; no answer moves to the next tech
Manual
You pick the tech for every job. The default.
Suggest
The best tech is pinned on the job. A person presses Assign.
Offer (selected)
The best tech gets a timed offer on their phone.
Auto
The best tech is assigned straight away.
Offer timer
1:00
30 seconds3 minutes
Customer texts
Customers always know what's happening.
- A text when a tech is assigned, with the arrival time
- “On the way” when the tech starts driving
- Receipt after payment and a review request
- Missed-call text-back when a call rings through to your cell
Tech assigned
Arrival timeMike is your tech and will arrive around 10:05 am.
Tech on the way
Minutes awayMike is on the way, about 12 minutes out. License #B12345.
Invoice paid
ReceiptThanks! Your receipt for invoice #1052, $96.00: view it here.
2 hours after payment
Review linkHow did we do? A quick Google review helps a small shop a lot.
Payments
Get paid into your own accounts. $0 fee from us.
- Send an invoice by text with a pay link
- Stripe, Square or PayPal checkout, or your PayPal.me, Venmo, Cash App and Zelle
- Card payments marked paid on their own, with a receipt by text
- Record cash, check and other payments on site, with tips
Rivera Lock & Key
Invoice #1048
$124.49
Paid straight to Rivera Lock & Key.
ID & proof
Proof of ownership before you open the door.
- Photo of the ID and of the proof (registration, lease, utility bill)
- Name on the ID and the document type, saved with the job
- Customer signs on your phone
- Time, who checked it, and the place unless you turn it off
- Driver's license
- State ID
- Passport
- Vehicle registration (selected)
- Lease
- Utility bill
- Something else
Attach my location
On by default. Switch it off for a single check.
Books & team
Your office, your accountant, your rules.
- Five roles: owner, admin, dispatcher, tech and accountant
- Revenue, jobs and AI call reports
- QuickBooks Online sync for customers, invoices and payments
- CSV export of invoices and payments
- OwnerEverythingPlan and payment accounts
- AdminEverythingexcept the plan
- DispatcherLive mapEvery jobCustomersInvoice list
- TechJob offersShop jobs and pricesPayment on own jobs
- AccountantInvoicesPaymentsCSVQuickBooks
Owners and admins can switch single permissions on or off for one person.
Next
- How it worksWhat happens from the first ring to the paid receipt, and how a shop gets set up.
- Solo locksmithsHow a one-person mobile locksmith stops losing calls while on a job or driving.
- Dispatch shopsHow a shop with dispatchers and techs runs calls, dispatch, roles and books in one place.
- PricingMonthly plans by team size, included AI minutes, per-minute prices, boosters and top-ups.
- Security & privacyHow customer data, IDs, recordings and payments are handled, who can see them and how to delete them.
Ready when you are.
LockCommand is opening to locksmiths now. Email us and we'll get your shop set up.