--- title: "Locksmith dispatch shop software · LockCommand" description: "For locksmith shops with dispatchers and techs: AI call answering, a live map, the closest tech by drive time, roles for every job, and QuickBooks sync for the office." url: https://lockcommand.com/for/dispatch-shops --- For dispatch shops # For shops with a phone, a map and a team. Calls, dispatch, techs and the books in one place. The AI answers, the closest tech gets the job, and everyone sees the screens their role needs. [Get early access](mailto:support@lockcommand.com?subject=LockCommand%20early%20access) ## A day on the dispatch board An illustration, not a customer story. The times are made up; each step is how LockCommand works with Offer mode switched on. 1. 7:55 a.m. **The map fills up**: Techs go on shift and appear on the dispatcher's live map. Anyone off shift shares no location. 2. 8:20 a.m. **Two calls at once**: The AI answers both, one in English and one in Spanish. It quotes from your price book and books both jobs. In Offer mode it tells each caller an estimated arrival time from live drive times. 3. 8:21 a.m. **Offers go out**: The closest qualified tech for each job gets an offer with a one-minute countdown. One accepts. The customer gets a text with the arrival time. 4. 11:40 a.m. **A tech passes**: The offer moves to the next best tech, then the next. If three techs pass or three minutes go by, the job is flagged and your dispatcher gets a push alert. 5. 1:15 p.m. **A scheduled rekey goes out**: A job booked for 2 p.m. is offered on its own 45 minutes before the start. 6. 4:00 p.m. **The office catches up**: Invoices and payments from the day are already in QuickBooks Online. The accountant exports a CSV of payments for the week. 7. 6:30 p.m. **The owner checks the numbers**: Reports show revenue and tips, jobs done, how many calls the AI booked and what the AI cost, for today, the week or the month. ## Five roles, one shop Every person gets a role. Owners and admins can fine-tune single permissions for one person. Who can see customer data, ID photos and call recordings is on the [security and privacy](https://lockcommand.com//security-and-privacy) page. | | Their job | What they get in the app | | --- | --- | --- | | Owner | Runs the shop | Everything, including the plan and payment accounts | | Admin | Runs the shop day to day | Everything except the plan | | Dispatcher | Runs the board | Live map, every job, creating and assigning jobs, customers and the invoice list. No money settings | | Tech | Does the work | Job offers, every job in the shop with its price, the calls list, and taking payment on their jobs. No reports or invoice list | | Accountant | Keeps the books | Invoices, payments, customers, CSV exports, wallet balance and QuickBooks. No dispatch map | ## The parts a dispatch shop leans on Each has its own page with every setting and limit. - Dispatch: **The closest tech, by real drive time.**: Live drive times, skills and workload decide who goes, in the mode you pick. - AI receptionist: **Every call answered, even at 2 a.m.**: Several calls at once, in English or Spanish, booked before a dispatcher looks up. - Books & team: **Your office, your accountant, your rules.**: Roles for the team and invoices in QuickBooks without retyping them. - ID & proof: **Proof of ownership before you open the door.**: Make the ID check a rule, so every tech follows the same routine. ## Plans for a team Every Dispatch plan has the live map, AI dispatch and every other feature. Most shops start on Dispatch 3. ### Dispatch 3 Most shops A small shop with someone on the board and a couple of techs. $349.99/ month Billed monthly. Cancel any time. [Get early access](mailto:support@lockcommand.com?subject=LockCommand%20early%20access) - **800 AI minutes** every month - Up to 3 users, any mix of roles - Live map and the dispatch board - AI dispatch: Suggest, Offer or Auto - Everything in Solo ### Dispatch 6 A shop with a dispatcher, an office and a full crew of techs. $649.99/ month Billed monthly. Cancel any time. [Get early access](mailto:support@lockcommand.com?subject=LockCommand%20early%20access) - **1,400 AI minutes** every month - Up to 6 users, any mix of roles - Live map and the dispatch board - AI dispatch: Suggest, Offer or Auto - Everything in Solo ### Dispatch 10 Busy shops running several vans and an office. $949.99/ month Billed monthly. Cancel any time. [Get early access](mailto:support@lockcommand.com?subject=LockCommand%20early%20access) - **2,200 AI minutes** every month - Up to 10 users, any mix of roles - Live map and the dispatch board - AI dispatch: Suggest, Offer or Auto - Everything in Solo Every plan, minute price and add-on is on the [pricing page](https://lockcommand.com//pricing). ## Dispatch shop questions ### How many people can use LockCommand in my shop? Dispatch 3 includes 3 users with any mix of roles, and bigger plans are on the pricing page. You add people with an invite code that expires after 7 days. ### Can I limit what a dispatcher or tech sees? Each role comes with its own screens, and owners and admins can switch single permissions on or off for one person. Techs can see every job with its price so they can pick up open work; they don't see revenue reports or the invoice list. Members of a shop share its records, so invite only people you trust. ### How many calls can the AI take at the same time? Up to 5 per shop. Callers past that ring through to the cell number you choose, and texting shops send them a missed-call text. ### Can I make ID checks mandatory for my techs? Yes. Turn on “Require ID check before completing” in Shop details. No job can be marked complete until the tech has recorded ID and proof of ownership. ### Do I have to use AI dispatch? No. Manual is the default. Suggest pins the best tech and leaves the assignment to a person. Offer and Auto hand more of it to the AI. ## Keep reading - [Locksmith dispatch software What to look for in dispatch software for a locksmith shop, and how LockCommand handles each point.](https://lockcommand.com//locksmith-dispatch-software) - [Dispatch A live map of techs and jobs, the closest tech by real drive time, and manual or AI dispatch with timed offers.](https://lockcommand.com//features/dispatch) - [Reports & QuickBooks Roles for your team, revenue and call reports, CSV exports and QuickBooks Online sync.](https://lockcommand.com//features/reports-and-quickbooks) - [Security & privacy How customer data, IDs, recordings and payments are handled, who can see them and how to delete them.](https://lockcommand.com//security-and-privacy) - [Pricing Monthly plans by team size, included AI minutes, per-minute prices, boosters and top-ups.](https://lockcommand.com//pricing) ## Let the AI pick up. You pick the lock. LockCommand is opening to locksmiths now. Email us and we'll get your shop set up. [Get early access](mailto:support@lockcommand.com?subject=LockCommand%20early%20access) [See pricing](https://lockcommand.com//pricing)